1. How many colours can I Screen Print onto a shirt?

Mobile Promotional Products have an outstanding Screen Printing service available offering up 12 colour Screen Printing, so the only limit is your imagination when it comes to design.

2. How long is the turnaround time?

Turnaround is different for all our products. If you require something urgently it's important to let us know because urgent is not impossible!

3. Why am I being charged Freight?

We charge a standard freight charge on orders usually $15 to cover the cost of the goods coming to us and for production. We do not profit on Freight. We don't charge freight to deliver the goods to you if you are in a major capital City along the eastern coast of Australia its all part of the service...

4. What is the minimum quantity I can order?

This depends on the product being ordered some items like T Shirts can be as little as 1 unit even custom printed!

5. Can I send my artwork via fax?

No. Artwork sent by fax will certainly distort and have fuzzy edges. It is good to send us an idea of the design you will be sending us but we cannot use this for your final product.

6. What is the difference between 4 colour process printing and 4 colour printing?

Four colour process gives you the effect of a photographic image. The process is made up of dots printed over each other to create an infinite number of colours. Four colours are four solid colours e.g. stipulated PMS colours for a corporate logo with 4 separate colours.

7. Why is white print on black T Shirts 2 colours?

To print onto black or dark coloured garments we need to put down a base coat and then the required PMS colour. We make sure all corporate colours match the required PMS or as close as possible.

8:  Can I change or cancel my order once it has been placed?
A:  Production usually begins quickly upon approval, so in most cases it's not possible to change or cancel an order. If the changes or cancellation happens in the sampling stage, you can cancel the order. Setup fee may apply.

9:  What is your return policy?
A: Once the goods are decorated, we do not accept return, unless there is a manufacturing fault. Returns for credit of goods is strictly limited in time to 14 days from date of invoice and must have a Return Authorisation Number.

10: What forms of payment do you accept? 
A: We are happy to accept MasterCard, VISA, EFT and cheque.  All prices are subject to change without prior notice.

11:  What is PMS colour?
A: Pantone Matching System (PMS) is a book of standardised colours in used to identify, match and communicate colours in order to produce accurate colour matches for any decoration. Each colour has a coded number indicating instructions for mixing inks to achieve that colour. Our factory use Pantone Solid Coated Library for print jobs only.

12:  Can you match to a PMS color?
A:  In most cases, yes. For some material, the colour cannot be matched exactly due to the nature of the products. Eg: rubber badge application, the colour can vary from the supplied PMS code. If PMS colour matching is not available on a certain item, we will use the closest available colour.

13: Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
A: Yes, small text, fine detail, and colour gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced.  

14: What’s a sublimation print? 
A: Sublimation is a printing process that uses heat to transfer dye onto a medium such as a plastic card, paper, or fabric. The name is applied because the dye transitions between the solid and gas states without going through a liquid stage. And because the colour infuses the material, it is also more resistant to fading and distortion over time.

15: Can we use sublimation print on any type of products? 
A: No, sublimation is normally applied on to 100% polyester fabric, paper or ceramic mug.

16: What’s the difference for the product between stock, express and indent service? 
A: The product is the same no matter which service you use. The delivery time and cost, however, vary between different services. We offer different services to tailor to the different requirements of promotional time frames. It starts from 1 week of stock service to 3 weeks with express and 12 weeks turnaround for indent by sea.

17: Do you supply your products worldwide?
A: Yes, all of our products are available for shipment anywhere worldwide. Please note that prices quoted are in Australian Dollars and International Freight Charges Apply. 

18: What sort of fabrics do you use on your clothing?
A: We only offer apparel made from quality fabrics. There’s everything from easy-care polycotton, 100% cotton to breathable and hi-tech materials like 'cool dry', as well as material that offers sun-protection. Our apparel is comfortable and functional with something to suit everyone.

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